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Careers

Laboratory Support Supervisor

Department: Clinical Laboratory

Reporting Structure: Reports to Director, Laboratory Operations

Key Requirements and Duties: Responsible for the direct supervision of the lab support team and functions that includes specimen receipt, accessioning, specimen returns, reference lab send-outs and other lab support processes in a Clinical Laboratory.

Responsibilities

  • Coordinates and leads the staff on day-to-day operations, to include making daily workflow schedules, monitoring department issues, and assisting with resolutions.
  • Responsible for performing all routine lab support production activities as needed.
  • Ensures that all staff is working in accordance with current SOPs.
  • Develop and update SOPs for accessioning, specimen returns, send-outs, and lab support-related.
  • Ensures that order-related problems are resolved in a timely manner.
  • Monitors work performance to determine staff resources' utilization; Establishes work performance standards and adjusts staffing levels as needed.
  • Responsible for hiring, training and competency assessments of lab support staff.
  • Participates in personnel management activities for the department, conducts performance appraisals and develops plans for improvements.
  • Provides KPI metrics and productivity reports to management.
  • Supports the lab information system change processes to conduct user acceptance testing; contributes to the development of internal systems to support departmental and corporate goals.
  • Works with leaders in the various laboratory groups to support day to day operations.
  • Works with Client Services department to quickly resolve issues.
  • Be a self-starter in resolving discrepancies and proactively improving operational efficiencies.
  • Focuses on quality of patient accessioning, understanding that comprehensive accessioning is the key to maintaining accurate patient identification throughout the patient testing workflow.
  • Focuses on maintaining fast turn-around-time.
  • Performs other duties as assigned.

Minimum Education/Experience Requirements:

  • High school diploma or general education degree (GED)
  • At least three years of experience supervising a support service operation or business function
  • Relevant experience in specimen accessioning
  • Prior experience in a clinical laboratory setting preferred.
  • Ability to work independently and within team environment
  • Must be able to work in a fast paced, multi-tasking environment and maintain production and quality standards
  • Strong interpersonal skills to effectively communication with all employees and clients
  • Strong computer skills to accomplish tasks

If interested, please submit a copy of your CV/Resume to us to apply.

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