Biotheranostics Announces Inclusion of Breast Cancer Index in the National Comprehensive Cancer Network (NCCN) Breast Cancer Guidelines for Prediction of Benefit from Extended Endocrine Therapy


Patient Services Case Administrator

Summary We are seeking an additional Patient Services Case Administrator to join our team. Biotheranostics discovers, develops, and commercializes molecular-based diagnostic, prognostic, and predictive tests that support physicians in the treatment of patients with cancer. The company operates a CLIA-certified, CAP-accredited diagnostic service laboratory in San Diego, CA. Our Patient Services Team is continuously evolving to become one of the important pieces of our company’s success. Patient Services specializes in patient contact, both inbound and outbound, addressing patient questions and concerns.


  • Contact privately insured patients to educate them on our billing process and Financial Assistance Program (FAP)
  • Cultivates patient relationships and trust
  • Learns, understands and utilizes knowledge of billing processes and software
  • Ability to answer questions (or know where to find the answer) regarding aspects of our products, testing process, billing, etc.
  • Provides excellent service through continuous follow-up and follow through
  • Communicates with the Sales management as needed to ensure customer satisfaction, both in physician’s offices and with our patients
  • Works closely with other Patient Services Team members, Client Services, Sales, Billing and the Lab
  • Data entry and help on various projects
  • Handles day-to-day requests from the Sales Team and other departments

Required Experience or Characteristics:

  • Must have health insurance experience and knowledge as well as familiarity with claims, pre-authorizations and healthcare vocabulary (e.g. ICD-10 codes, CPTs, coinsurance, share of cost, deductibles, etc.)
  • Excellent customer service skills with documented experience
  • Associates degree or comparable work experience
  • Excellent communication skills (Verbal and Written)
  • Proactive work ethic; strong people skills; positive attitude
  • Results driven individual with meticulous attention to detail
  • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Self-motivated and able to react quickly to make logical decisions
  • Must be able to start by 7:00 am M-F, with overtime as needed

Preferred Experience or Characteristics:

  • Background in Patient Intake and administration
  • Fluent in Spanish
  • Experience with
  • Willingness to learn and be flexible in a changing environment
  • Active Listener; Patient and Empathetic
  • Team-Player with a "Can-do" attitude/ Multi-tasker
  • Punctual and reliable
  • Forward thinker – what is the next step I need to take to benefit the patient, the team or the company?
  • Ability to accept constructive criticism

Career Level: Experienced (3+ Years)
Job Type: Temp to Hire
Job Status: Mon-Fri; 40 hours/ week

If interested, please submit a copy of your CV/Resume to us to apply.